Call us today: (519) 758-8228

Start Here for Children’s Mental Health Services

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Start with Contact Brant.  We are the first place to contact to access community services and programs for children and youth ages 0 – 18 who have social, emotional, behavioural, and/or psychiatric concerns who live in the City of Brantford or the County of Brant. Services for children and youth with social, emotional, behavioural or psychiatric concerns are referred to as children’s mental health services.

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Anyone can access our services.  Our office hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.  You can leave a message on our answering machine after hours and we will call you back the next business day:

Call: 519-758-8228
Drop in to our office, or mail:

Contact Brant for Children’s and Developmental Services
643 Park Road North
Brantford, ON, N3T 5L8

Fax: 519-758-9507
Contact Brant Website:
Information Services Website:

Single Point of Access:

Contact Brant is the single point of access for the following agencies that support children and youth with social, emotional, behavioural, and/or psychiatric concerns.  Call us first to complete an intake and referral to these services:

  • CPRI – Child and Parent Resource Institute (all programs)
  • McMaster Children’s Hospital in-patient and out-patient services
  • St. Leonard’s Community Services (children’s mental health programs)
  • Woodview Mental Health and Autism Services (all programs)
  • Regional services including, Lynwood Charlton Centre, Good Shepherd Jeb’s Place, and Pathstone Youth Services

If you have a crisis situation and require help immediately:

  • Call Integrated Crisis Services at 519-759-7188 or 1-866-811-7188 24 hours/day. Integrated Crisis Services provides immediate crisis support and counselling for children, youth and adults who are experiencing a mental health, addictions, or situational crisis. or
  • Go to the St. Leonard’s Walk-in Clinic at 225 Fairview Drive, Brantford, which is open 11:00 a.m. – 8:00 p.m. daily. or
  • Call 911. or
  • Go to the Brantford Hospital emergency department. or
  • Call your family physician/pediatrician.

For non-crisis situations, call Contact Brant at 519-758-8228.

Children’s mental health services help with the following concerns:


Anxiety Self-harm Trauma
Depression Suicidal thoughts Hyperactivity
Constant worrying Aggression Lack of energy/motivation
Mood swings Poor concentration Grief
Sad and lonely Frequent anger outbursts Separation and divorce
Bullying others Loss of appetite Difficulty sleeping
Being bullied or teased Eating disorders Alcohol or drug abuse
Poor self-esteem Sexuality School attendance
    and more…




When should you be concerned about a child/youth?

1.    Frequency – the child/youth continuously exhibits behaviour or moods that are not age appropriate.
2.    Duration – the behaviour/mood of the child/youth continues for longer than usual.
3.    Intensity – the behaviour/moods of the child/youth are intense enough to interfere with daily life.

More About Children’s Mental Health Services in Brant:

There are various types of Children’s Mental Health Services that Contact Brant can give you information about and help you access:

Assessment: An assessment is an evaluation that is completed by a professional as part of the child/youth’s mental health treatment by the clinician.  Assessment provides direction in the diagnosis and treatment of the child/youth.

Brief Services:  Brief counselling addresses an immediate or presenting need of the child/youth and is offered one-to-one with a clinician.  Brief provides therapeutic support through a few sessions over a short (6 weeks) time period.

Counselling/Therapy: Counselling/Therapy services are tailored to the child/youth and focus on reducing the severity of the social, emotional and behavioural problems. Counselling is planned over a period of sessions that may be provided one-to one with the clinician, or in a group setting with a clinician and other children/youth to interact and work together on problems.  Children/youth learn and practice new behaviours and skills to help them improve their well-being.  Counselling/Therapy services also work with the child and their family together to support the family in making some changes in how they interact, and improve communication among family members without placing blame on any one person.

Intensive Child and Family Services: This child/youth and family counselling/therapy is provided in the home, school or community with a focus on helping the child and family in the areas of communication, behavioural support, parenting skills and strategies, and crisis planning.

Respite: Respite is a planned break to allow families of children/ youth with mental health or behavioural concerns to have some time away from their care, while providing the child opportunities to be with others, have fun and develop social and recreational skills. Respite is provided out of home, and the amount of respite varies depending on need and availability.

Day Treatment:  This school-based program provides treatment and support to children and youth who still struggle to attend regular classes due to their social, emotional, behavioural or psychiatric needs following other types of treatment.  Day treatment programs are provided by a children’s mental health agency in partnership with a school board.

Residential Treatment: Residential treatment is provided to children/youth that have continuing mental health concerns that require more intensive treatment following other types of treatment. Treatment includes individual, group, and family counselling/therapy. Residential Treatment is time limited and the goal is to stabilize and transition the child/youth back to their family home as soon as possible.

Family/Caregiver Skill-Building and Supports: A broad range of information and education resources and supports is available to families to increase their understanding and response to children and youth with mental health concerns.  Educational groups are offered in a workshop (one session) to increase awareness of mental health problems and parenting strategies.  Evidenced-based parenting programs are offered in group sessions, focused on skill building and effective parenting strategies.  There are also peer support groups for parents available.

Crisis Services: Crisis services are immediate, time-limited services, delivered in response to a child/ youth who is experiencing an imminent mental health crisis, or an urgent or crisis situation that places the child/youth or others at serious risk.  Crisis services work actively to stabilize the situation, and will work with Contact Brant to ensure access longer-term supports.

Other programs that Contact Brant can provide information on but does not complete an intake and referral for include:

Recreation Services: Includes a range of recreational programs and camps aimed at enhancing a child/youth’s social skills and social inclusion.

School Boards also offer supports to students who might be struggling in school with mental health issues. Many professionals provide support services, either directly or indirectly to students including: classroom teachers, special education teachers, educational assistants, school administrators, learning/system resource teachers, special education consultants, speech and language consultants, psycho-educational consultants, social workers, child and youth workers, and behaviour consultants.  A good starting point is talking with the child’s school principal or teacher.

  • Brant Haldimand Norfolk Catholic District School Board
  • Grand Erie District School Board
  • Conseil scolaire de district catholique Centre-Sud (École élémentaire catholique Sainte-Marguerite-Bourgeoys)

What We Do as the First Place of Contact?
Contact Brant is the single point of access for services for children and youth funded by the Ministry of Children and Youth Services and the Ministry of Community and Social Services.  Contact Brant is mandated to complete the intake and referral for services funded by these two Ministries. Contact Brant can also give you information on community services and supports for children and youth and their families in Brant. If you think you may need a service for a child or youth, call Contact Brant.

As your first point of contact:

  • Contact Brant provides information to anyone who calls about available services and supports in the Brant community.  Everyone is welcome.
  • If you are looking for services, Contact Brant will complete an intake with you, make recommendations about the services we think that can be of help, and with your consent refer the child/youth to the most appropriate services to meet their needs.
  • Contact Brant ensures that access to services is fair and based on need – this is important as there are waiting lists for many services.
  • Contact Brant is the Service Coordination Agency for Brant, working together with other services to provide children and youth with multiple service needs, age birth to exit from school, with a Service Coordinator who will be a “key helper” for each family.  Each family is at the center of the Coordinated Service Planning supports through involvement in the planning of their child’s services as well as goal setting to reflect each child’s unique needs/priorities. Coordinated Service Planning ensures that everyone involved in services for the child/youth are working as a team to listen to the family’s concerns and priorities as well as work together to address each families goals in the services being provided.  The Service Coordinator makes sure that all the services (education, health and community children’s services) involved with a family are working as a team towards a common goal, and that the family is kept informed of what’s going on at all times. The Service Coordinator also works closely with each family to make sure things are going well and to address any concerns.
  • Contact Brant works with community agencies to coordinate service delivery, so that everyone involved is working together to support the child/youth and family, and plan together about discharge from a service and/or transition to a
  • Contact Brant coordinates the Brant Residential Placement Advisory Committee (RPAC). RPAC is a requirement under the Child and Family Services Act where the community reviews the placement of children and youth who are temporarily placed in a facility that has more than 10 treatment beds.
  • Contact Brant provides statistical information on intakes and referrals to the children’s services providers and the Ministry of Children’s and Youth Services to help with system planning of services in Brant.

The Intake Process

To start, our Intake Coordinator will gather some brief information on your situation and then set up an intake appointment for you with one of our Resource Coordinators. The date and time of the intake appointment will be set at your convenience. The intake usually happens over the telephone or in our office, but sometimes an out-of-office appointment is required to accommodate special situations. The intake appointment usually takes about one hour.  We like to meet with the child/youth whenever possible, but can meet with just the parent/guardian.  We can meet alone with the youth if they request this.

At the intake appointment, the Resource Coordinator will ask you to tell your story about your situation, including the child and family’s strengths, needs and history.  The Resource Coordinator will also complete a screening tool with you that helps clearly identify the child/youth’s support needs.  The Resource Coordinator will talk to you about the available services and supports that are the best match, and what services you are interested in.  The Resource Coordinator will record your information and, with your consent, send the referral to the services that you agree to.  Often there is a period of waiting until you will actually receive the service and the Resource Coordinator will let you know how long that wait could be, and what other resources might help in the meantime.

Once you have connected with a Resource Coordinator, that person will be your contact at Contact Brant.  You can call them at any time for more information, or to access other services.  We request that you let us know if your contact information changes (e.g. address, phone number) or if your situation changes while you are waiting for services (e.g., the situation is getting worse). The Resource Coordinator will update the information that they have on file and together with you will determine the next steps (e.g. new referrals, organizing a meeting, etc.).  We welcome you to call your Resource Coordinator with any questions at any time. We are here to help.

Information Database

Click here to search for community services in Brant, Haldimand and Norfolk. You can also call 2-1-1 for community services information 24/7, 365 days a year.

Your Guide


for a listing of workshops, courses, groups and events that are free for families, children and youth.

Suicide Prevention

If you are thinking about suicide or are concerned about someone you know who is talking about suicide, call Integrated Crisis Services at 519-759-7188 or 1-866-811-7188, available 24 hours/day, or call 911.