Our Commitment, Service Mandate & Strategic Priorities

Our Commitment for Service Participants

Our Commitment to You

Contact Brant is committed to providing services in a safe, respectful, family-centred and supportive environment. We value positive, collaborative relationships with clients and families and ask that everyone shares responsibility for maintaining this standard.

What You Can Expect from Us

Respectful, fair and professional treatment
Clear communication and active listening
Services delivered in a safe and supportive way

What We Ask of Clients and Families

Treat staff, service providers and others with respect
Communicate calmly and appropriately, in all settings
Respect personal boundaries, privacy and safety guidelines
Follow agreed service plans and raise concerns through appropriate channels

Our Commitment to Safety

Behaviour that is abusive, aggressive, discriminatory, or unsafe is not acceptable. If concerns arise, we will address them respectfully and work toward a resolution. Where necessary, service arrangements may be adjusted to maintain safety and well-being for all.

By engaging with our services, all parties agree to uphold these shared standards of respect, safety and professionalism.

Service Mandate

Access Mechanism Mandate

• Complex Needs and Access: Local coordination and service navigation to support families of children and youth with multiple, complex and/or special needs; coordinated access to Ministry-funded child and youth services and other community resources; support for families of children and youth with a developmental disability, Autism, FASD, cross-sectoral service needs, etc.

• Coordinated information: Information on available community services and resources. We are your local Community Information Centre and first place to call for
information, or visit our Community Information website: www.info-bhn.ca

• Common Intake: Intake and referral to child and youth services so that families do not
need to repeat their story to multiple providers.

• Single Service Plan: Facilitate a coordinated service approach for each child/youth, to support services being wrapped around each child/ youth/family with a single plan of care.

• Case Resolution Mechanism: Provide the case resolution process in Brant to address
planning for children and youth with complex special needs.

Lead Coordinating Agency Mandate

• Coordinated Service Planning – Provide families of children and youth with multiple and/or complex special needs with a coordinated plan of care across the community, health and education services; support services being wrapped around each
child/youth/family.

• FASD Coordination (Fetal Alcohol Spectrum Disorder) – Support families of children
and youth with FASD or possible FASD with a coordinated service plan; build
capacity of families and professionals to respond to the needs of children and youth
with FASD; work with families and service providers across sectors to plan for a transition from child and youth services to adult services; and work to improve awareness of FASD as well as identify gaps and opportunities.

• Autism Urgent Response Service – Provide short-term interdisciplinary services to
rapidly respond to a child or youth with Autism presenting with a new or recently escalating high-risk behaviour.