Contact Brant is committed to giving people with disabilities the same opportunity of access to our services and in a similar way that these services are available to all others we serve. Contact Brant will abide by the provisions of the Accessibility for Ontarians with Disabilities Act, as well as the Accessibility Standards for Customer Service Regulation (AODA regulation 429/07). Contact Brant is committed to providing services to clients, families, the public, and staff that are free of barriers and biases. (Also see Confidentiality Policy; Complaints Policy)
Following are definitions of the four principles of customer service:
Following is a description of assistive devices:
The Ontario Human Rights Code defines ‘disability’ to include both visible and non-visible disabilities such as:
Contact Brant will provide an environment in its facilities that reflects and values diversity, dignity, independence, integration and equal opportunity.
Staff and volunteers’ conduct will demonstrate that we value diversity, dignity, independence, integration and equal opportunity for our clients, families, the public, staff and volunteers.